Been a while...

[captain_slinky]

AKA "Miracle of The Lamp, Revisited"

ME: Okay, did you unplug the electricity that goes to the RCA Cable Modem?

HER: Yes.

ME: Good! And just to verify, there should be NO LIGHTS lit up on the RCA Cable Modem?

HER: Well no... all those lights are still lit up. But the LAMP turned off! Did *you* do that from where you are?

Folks, ya just can't make this stuff up. And the saddest part of it is that this is not the FIRST time I have helped a customer with a magical non-electrical cable modem with the magical ability to control the lamp! It is, however, the first time the customer has accused Comcast of turning off the Lamp remotely.