captain_slinky (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
captain_slinky) wrote2006-07-19 07:50 pm
captain_slinky) wrote2006-07-19 07:50 pm
DIscombobulated?
I'm not sure why it is... maybe it's because it was my third abusive caller in a row... but for some reason I'm just really shaken and disturbed by the caller who just hung-up on me.
She's having trouble with Microsoft Outlook, a program that we don't support. And I started out by telling her very nicely that we don't do support for that particular program and offered to help her with any of the other alternatives that we offer, but she yelled "BULLSHIT!" and then told me that I was going to fix this for her. No "Or else" to it, just that I WAS going to help her.
I tried to refer her to websites about Outlook, she declined. I tried to refer her to Microsoft, she declined. She doesn't like to talk to Microsoft, she wants to talk to COMCAST.
She made me troubleshoot her Outlook as though it were Outlook Express, then got angry and abusive towards me every time I couldn't answer her questions about why it was different or why she didn't see what I was talking about. ANd every time I tried to tell her that Outlook is designed differently than Outlook Express she would start swearing again.
And for some reason, I just COULDN'T HANG UP ON HER. I have no idea why. Like I said, maybe it was because it was my third "screamer" call in a row and I was determined to not let another customer go away being angry at me.
At the end of the call I still couldn't help her; all we had done was further screw-up her Outlook by treating it like Outlook Express. She of course demanded my name and Operator ID because she was going to have me fired for not having helped her like she wanted, and she ended the call with the most cliche`d "WELL THANKS FOR NOTHING!" and slammed down the phone.
No idea why, but I'm litterally SHAKING over this. I'm trying to type it out, breathe deep, clear my mind... but I can't find it in me to take that next call! I couldn't handle another screamer. Maybe I'll take my lunch early and see if I can't calm down a bit more :(
She's having trouble with Microsoft Outlook, a program that we don't support. And I started out by telling her very nicely that we don't do support for that particular program and offered to help her with any of the other alternatives that we offer, but she yelled "BULLSHIT!" and then told me that I was going to fix this for her. No "Or else" to it, just that I WAS going to help her.
I tried to refer her to websites about Outlook, she declined. I tried to refer her to Microsoft, she declined. She doesn't like to talk to Microsoft, she wants to talk to COMCAST.
She made me troubleshoot her Outlook as though it were Outlook Express, then got angry and abusive towards me every time I couldn't answer her questions about why it was different or why she didn't see what I was talking about. ANd every time I tried to tell her that Outlook is designed differently than Outlook Express she would start swearing again.
And for some reason, I just COULDN'T HANG UP ON HER. I have no idea why. Like I said, maybe it was because it was my third "screamer" call in a row and I was determined to not let another customer go away being angry at me.
At the end of the call I still couldn't help her; all we had done was further screw-up her Outlook by treating it like Outlook Express. She of course demanded my name and Operator ID because she was going to have me fired for not having helped her like she wanted, and she ended the call with the most cliche`d "WELL THANKS FOR NOTHING!" and slammed down the phone.
No idea why, but I'm litterally SHAKING over this. I'm trying to type it out, breathe deep, clear my mind... but I can't find it in me to take that next call! I couldn't handle another screamer. Maybe I'll take my lunch early and see if I can't calm down a bit more :(
no subject
no subject
Geez. Stop drowning kittens, the karma is horrible :(
As someone who got screamed at for a living to the point I learned to kinda enjoy it...I feel your pain.
no subject
A) Her life still sucks because she still has the same problem she had when she called in.
B) She is a sad little human being that has to yell and scream at people to try and make herself feel better.
C) (my favorite one) You know her name, address, and phone number. At this knowledge start dreaming of things you would do if you really were So ahhh man or at least knew so ahhh man and he owed you a favor.