Sumnabitchin' COMCAST muthafuggas...

[captain_slinky]

Went to The Comcast Cable Store last week to get a new remote (to replace the one that Molly had decided to see if it would stay crispy in milk) and make a payment. Dude behind the counter said that we had a past-due balance of blah-blah dollars. I asked how long we could wait to pay that without seeing a disruption of service. He looked it up and said February 15th.

Oh good! i can come in and make a payment on the 1st and there won't be any interruption of service?

"That's correct, sir... as long as that past-due amount is paid by February 15th you'll be okay"

Great! No soft disconnect?

"Nope! That wouldn't happen till the 14th".

Really? They mush have changed that recently...

"Yeah, we recently changed our disconnect policy".

Great, thanks!

* * * * *

Fast-forard to this morning, all services go out and I get the dreaded "V05" error on the cable box. "Your Cable Has Been Disconnected. Please contact Comcast and reference Error V05".

I called. I was your average angry customer for having been lied to. I now know *exactly* how all those customers felt when i would help them. Absolutely nothing that the phone rep can do except for to take the payment and then turn the cable back on. And I'm so ashamed that I started the call off as your average angry yelling customer. But at least I got her to waive the $4.99 Transaction Fee for having taken a payment over the phone from Repair instead of from billing.

Comments

[greenpear.livejournal.com]

It's not just Comcast. It's every utility that lies to you. It's just that most of them can't just turn off the service cause it's one of the "necessary to live" types of utilities.

But they still lie...

[captain-slinky.livejournal.com]

That's so funny... my personal mantra when i wa on the phones... the one line of advice I gave all new hires... was "You MUST assume that EVERY customer is lieing to you about EVERYTHING."

[greenpear.livejournal.com]

And the mantra of the customer is "Every telephone rep will lie to you." :P

[agelesseuridice.livejournal.com]

Yeah we just got an email about trying to reduce "bad debt" they shortened the window of being late.
All because they expect people to rush to pay the bill before the Super Bowl.