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captain_slinkyBeing a seller on Ebay, it's really easy to get screwed :(
Before Christmas, I sold a cute little Mickey Mouse stuffed animal that still had the tags from Disneyland which said it was originally $25. I started the bidding at $1.99 and included a dozen pictures from every angle, with a ruler in the picture for scale and a detailed description of the item.
In the description, I stated "No returns, so please be sure to ask any questions before you place your bid". I chose the official Ebay Seller Form Option that expressly says "No Returns Accepted".
Somebody in Iowa got the high bit of $2.25 (an excellent deal), paid me via PayPal, and THEN several days later (after the item had been shipped) emailed me to say "I thought the shipping was free, please cancel my order." I emailed her and said that I was sorry, it was too late, the order had already shipped.
She then sent me a series of threatening messages, all via Ebay, stating that she would leave negative feedback, contact the Better Business Bureau, take me to court, etc - all over $2.25. I finally got across to her that I could not cancel the order BECAUSE IT WAS ALREADY SHIPPED, so then she insisted that I allow her to return the item (at my cost) for a full refund of the purchase price and shipping cost.
I said no, citing my supposedly Ebay-sanctioned-and-ratified "No Returns" policy.
She then said that she would tell Ebay she never received the item. I told her that I had paid for tracking and that the item was delivered two days ago.
She said that she would tell Ebay that the item was not as described. I asked her how, exactly, the item was not as I had described it. She then stopped communicating with me.
The next day, I received notification that Ebay had gone ahead and removed the funds from my account to refund the customer her entire order and that she gets to keep the item as well.
tl;dr - If you want something for free off of Ebay, just submit a complaint. The seller won't get to say anything about it.
Before Christmas, I sold a cute little Mickey Mouse stuffed animal that still had the tags from Disneyland which said it was originally $25. I started the bidding at $1.99 and included a dozen pictures from every angle, with a ruler in the picture for scale and a detailed description of the item.
In the description, I stated "No returns, so please be sure to ask any questions before you place your bid". I chose the official Ebay Seller Form Option that expressly says "No Returns Accepted".
Somebody in Iowa got the high bit of $2.25 (an excellent deal), paid me via PayPal, and THEN several days later (after the item had been shipped) emailed me to say "I thought the shipping was free, please cancel my order." I emailed her and said that I was sorry, it was too late, the order had already shipped.
She then sent me a series of threatening messages, all via Ebay, stating that she would leave negative feedback, contact the Better Business Bureau, take me to court, etc - all over $2.25. I finally got across to her that I could not cancel the order BECAUSE IT WAS ALREADY SHIPPED, so then she insisted that I allow her to return the item (at my cost) for a full refund of the purchase price and shipping cost.
I said no, citing my supposedly Ebay-sanctioned-and-ratified "No Returns" policy.
She then said that she would tell Ebay she never received the item. I told her that I had paid for tracking and that the item was delivered two days ago.
She said that she would tell Ebay that the item was not as described. I asked her how, exactly, the item was not as I had described it. She then stopped communicating with me.
The next day, I received notification that Ebay had gone ahead and removed the funds from my account to refund the customer her entire order and that she gets to keep the item as well.
tl;dr - If you want something for free off of Ebay, just submit a complaint. The seller won't get to say anything about it.
