Not all phone reps are created equal
Nov. 13th, 2005 07:00 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
captain_slinkyHelped a customer today who had been "Helped" by one of my co-workers for two hours earlier today. The previous "Helper" spent those two hours checking tcp/ip, uninstalling and reinstalling drivers, disabling programs and eventually refered the poor guy to his computer manufacturer for help.
He called back to see if he had the number for Dell.
I checked out his problem.
His cable modem was in standby mode. 47-seconds to resolve his issue.
He called back to see if he had the number for Dell.
I checked out his problem.
His cable modem was in standby mode. 47-seconds to resolve his issue.
