Never to early to be thinking about XMAS!!!

Molly has decided that if ANYBODY loves here, they should all chip in and get her one of these.

Don't ge her wrong... she's happy and she knows she's beautiful! She just feels kind of... uncomfortable. Like everybody is always looking at her. This would be a IG BOOST to her sagging self-esteem.

Been a while...

AKA "Miracle of The Lamp, Revisited"

ME: Okay, did you unplug the electricity that goes to the RCA Cable Modem?

HER: Yes.

ME: Good! And just to verify, there should be NO LIGHTS lit up on the RCA Cable Modem?

HER: Well no... all those lights are still lit up. But the LAMP turned off! Did *you* do that from where you are?

Folks, ya just can't make this stuff up. And the saddest part of it is that this is not the FIRST time I have helped a customer with a magical non-electrical cable modem with the magical ability to control the lamp! It is, however, the first time the customer has accused Comcast of turning off the Lamp remotely.

What I wouldn't do for a tarp and a sledge hammer right about now...

HIM: MY INTERNT ISn"T WORKING AND I THINK IT MUST BE BROKEN BECAUSE IT DOESN'T WORK!

ME: I'm sorry to hear that sir. Let me take a look from this end and I'll see what I can do for you. WHat is your address there, please?

HIM: Huh? Sure, it's, uh... one-two-seven one-hundred and -THE CABLE TV IS WORKING JUST FINE.

ME: That's fine, sir... could I just get your address?

HIM: Yeah, it's uh... one-two-se - I TRIED UNPLUGGING IT AND IT DIDN'T WORK THEN EITHER.

ME: I'm glad you tried that first. Let me check your address to see if there are any outages in your -

HIM: I UNPLUGGED IT FOR 20 MINUTES AND IT STILL DIDN'T WORK AND NOW IT'S STILL NOT WORKING AND I HAD IT UNPLUGGED FOR LIKE 20 MINUTES.

ME: I understand that, sir, I just need to -

HIM: THEY TOLD ME TO UNPLUG IT THE LAST TIME AND IT WORKED THEN, BUT NOW IT DIDN'T WORK AND I ALREADY TRIED THAT SO I KNOW IT'S NOT THAT.

It was 10 minutes of letting him shout at me over and over what he HAD done befrore I got his entire address out of him. And after that, unds up he wasn't UNPLUGGING the modem, but just pushing the little on/off button on the front.

This does not reset the modem. This puts the modem in to a "Standby" mode.

it should have been a 5-minute call, tops. Unplug modem, wait thirty-seconds, plug back in. But no matter what bit of information I requested from him, I was getting 147 bits of unrealted info along with it.