4 hours of non-stop, back-to-back ANGRY, HUMORLESS customers. Usually I get a break here or there with somebody who will chuckle at something I say or at the very least calm down and realize what an ass they're being... but tonight, no such luck.
On my last call before lunch, I couldn't hold back any more and unleashed my Powers of Sarcasm on a customer.
First of all, this guy TOTALY deserved it. Every third word out of his mouth was a Two-Dollar Swear-Word, and the other two-thirds of his words were littered with the two-bit garden variety swears (Damn, Hell, Bitch and anything else you can hear in yoru average Family-themed Sit-Com). And he was one of those guys who directed every curse at *ME*, personally, instead of at The Company.
And his issue? He can't turn up the volume on his TV. HE KEEPS GOING ON AND ON FOR 20 MINUTES ABOUT HIS DAMNED VOLUME AS IF I HAD PERSONALLY BROKEN IN TO HIS HOUSE AND STUCK MY GENETALIA IN THE TURKEY AT THANKSGIVING DINNER?!?!?!
He deserved both barrels of my sawed-off Sarcasm.
So we finally come to a slight break in his 20-minute rant (Which had gotten more and more abusive as the call went on) that went a little something like this:
"I f#@king pay you S#!theads a lot of money for this piece-of-S#!T MOTHER F#@KER, I want it F#@KING fixed, F#@KING NOW! I AM PISSED OFF!!!"
I put on my most sypathetic tone and started agreeign with him. "Of course, sir I completely understand that you are indeed concerned... you've been cursing at me for nearly half an hour now. And I understand that this is an extremely urgent situation; you can't hear your TV at quite the volume level that you would like to! And sometimes our lives degrade to a point where Television is the most important thing, right? It's obviously VERY important to you, sir... you've been reacting to the low volume during a Pauley Shore movie as if it were someone threatening to kill your loved ones! Let me send a technician out right away to turn up the volume for you, sir... it's the least I can do".
And yes, I *actually* said all that. Plus some other stuff I can't quite remember. I was in The Zone!
ANd now I have to go and log-in to the phones again :(