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Less than an hour in to my shift and I have not had a GOOD call yet.
One guy is calling in for the 4th (and certainly not last) time today to express his concerns over the fact that we can't send someone out there RIGHT NOW to fix his internet, he'll have to wait till morning.
A lady who has been without service since MONDAY because the three different techs who went out there this week all said "Whoa! Yeah, I can't fix that!" and left.
A fellow who made a payment *yesterday*, yet can't understand why the bill he received in the mail *today* doesn't reflect the payment he just made.
...And of course the normal assorted mixed nuts who call in on a regular basis. Only all of them are MEAN tonight!
One guy is calling in for the 4th (and certainly not last) time today to express his concerns over the fact that we can't send someone out there RIGHT NOW to fix his internet, he'll have to wait till morning.
A lady who has been without service since MONDAY because the three different techs who went out there this week all said "Whoa! Yeah, I can't fix that!" and left.
A fellow who made a payment *yesterday*, yet can't understand why the bill he received in the mail *today* doesn't reflect the payment he just made.
...And of course the normal assorted mixed nuts who call in on a regular basis. Only all of them are MEAN tonight!