Best laid plans of Mice
Feb. 23rd, 2006 05:22 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
captain_slinkySo I came in to work today with a renewed sense of determination; today was going to be the day that I use absolutly NO PROJECT TIME. JUst call after call after call, constantly available. This would help my stats out like you wouldn't believe, and I know I can do it at least once a week!
So get signed in, I dig in and get ready for the long haul, and my first call is a guy with a very messed-up account. He's been trying to transfer services to a new house ofr the past three months, but all we've been doing is sending techs out to the OLD house and finding no one home! Purely a call center representative error, and I just so happened to be the only person iun 3 months to catch it.
The customer, of course, is a bit concerned over this matter. So he sighs and tells me in a brisk tone of voice that he's not going to wait while I figure it all out and I can call him back once I have it fixed. This of course forces me to go in to "Project".
For 45 minutes :(
My day and my stats are shot now :(
So get signed in, I dig in and get ready for the long haul, and my first call is a guy with a very messed-up account. He's been trying to transfer services to a new house ofr the past three months, but all we've been doing is sending techs out to the OLD house and finding no one home! Purely a call center representative error, and I just so happened to be the only person iun 3 months to catch it.
The customer, of course, is a bit concerned over this matter. So he sighs and tells me in a brisk tone of voice that he's not going to wait while I figure it all out and I can call him back once I have it fixed. This of course forces me to go in to "Project".
For 45 minutes :(
My day and my stats are shot now :(
