Fixed

[captain_slinky]

Well they definately fixed my little phone problem. Now instead of gettign non-stop back-to-back calls, I am getting NO calls. Aparently there are one or two other people in the call center that have been similarly effected. Aparently I have been taken from the HIGHEST priority all the way down to the "Only ring his phone if absolutely NO ONE ELSE is available" cue.

ANd oh how I'm loving it... enjoy it while it lasts :D

Comments

[agelesseuridice.livejournal.com]

Resources truly is bi-polar isn't it.


(the disease of the week)

[nani-ka.livejournal.com]

Wow... Yeah, ride that train as long as possible. And if you never take any training? Or overtime? or work a different queue? You'll never take another call unless we're slammed ever again!

(let me know how long it lasts....)

[teegin.livejournal.com]

Shhhhhhh they'll hear ya.

[captain-slinky.livejournal.com]

Yeah, I think they already "fixed" my new situation, too... getting calls at a regular clip now :(

Call Distribution (Call Center Script)

[callcenterph.livejournal.com]

Hi Captain Slinky! Your post has triggered a topic that I would like to discuss about call distribution in my blog (www.callcenterscript.com). I remember a trick that agents would do to ensure they don't get too many calls during their shift. But, it is good to have a break once in a while especially if the queue is always full during your shift.