Real Tales of The Call Center
Aug. 31st, 2006 06:24 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
captain_slinkyHER: I just got a bill in the mail from you people, but I don't remember signing up for any Comcast Cable Television.
ME: I'm sorry, Ma'am, let take a look here... looks like you've been a customer with us since May of 2003. Do you have cable television?
HER: Well yes I do, but I thought I had just the regular old cable television...
ME: That's US! That's COMCAST! We give you the cable television!
HER: Are you sure? I don't remember ever signing up for Comcast, and I've never gotten a bill from you before today.
ME: Actually, I see that you HAVE been receiving your bills, and you've been paying every month! Your last payment was on July 18th!
HER: Are you sure? Because I just got a bill in the mail from you people, but I don't remember signing up for any Comcast Cable Television.
(Now loop this conversation three more times)
HER: Well I'm sorry, but things have been a little hazy since I hit my head... so I guess if you say I have Comcast Cable, I must have comcast Cable. But are you sure? Because I don't remember ever signing up for Comcast, and I've never gotten a bill from you before today...
ME: I'm sorry, Ma'am, let take a look here... looks like you've been a customer with us since May of 2003. Do you have cable television?
HER: Well yes I do, but I thought I had just the regular old cable television...
ME: That's US! That's COMCAST! We give you the cable television!
HER: Are you sure? I don't remember ever signing up for Comcast, and I've never gotten a bill from you before today.
ME: Actually, I see that you HAVE been receiving your bills, and you've been paying every month! Your last payment was on July 18th!
HER: Are you sure? Because I just got a bill in the mail from you people, but I don't remember signing up for any Comcast Cable Television.
(Now loop this conversation three more times)
HER: Well I'm sorry, but things have been a little hazy since I hit my head... so I guess if you say I have Comcast Cable, I must have comcast Cable. But are you sure? Because I don't remember ever signing up for Comcast, and I've never gotten a bill from you before today...
