captain_slinky: (Default)
[personal profile] captain_slinky
Latest from Dell: They called at 2am this morning and left a voicemail to confirm the upgrade (from a Dell mini-9 to a Dell Mini-10) at no additional cost and that they needed us to tell them what color we want so they can process the order. And of course, if they didn't hear back from us within 24 hours they would go ahead and cancel our order for us becuase they're such great folks like that. Grrrr.

So Crystal called to confirm that YES, the thing that we've been calling on a weekly basis to confirm that we still wanted it for nearly two months now, yeah, we still want that. Colors available to us are White, Pink or Red but we can upgrade to a BLACK model for an additional fee.

This... this is a joke, right?

Crystal seems pretty positive that unless we call them EVERY DAY, we're not getting our Netbook. Can't say i disagree...

Date: 2010-01-07 09:40 pm (UTC)
aurora77: (Facepalm - poisoninjest)
From: [personal profile] aurora77
*facepalm*

Date: 2010-01-07 09:43 pm (UTC)
From: [identity profile] khristle.livejournal.com
Almost....we ARE getting a black (which was confirmed last night) but they were going to cancel our order unless we confirmed that we still wanted black. They wanted to know if we wanted to upgrade to a colored one for $40. We are still getting black.

Don't care. Want my laptop!

Date: 2010-01-07 09:52 pm (UTC)
From: [identity profile] captain-slinky.livejournal.com
Wait... they almost cancelled our order because we didn't specifically say that we didn't want to upgrade to a custom color?!?!? Yeep!

Date: 2010-01-08 12:46 am (UTC)
From: [identity profile] khristle.livejournal.com
Yes. You got it. Think I should check order status again tonight?

LOL
I'm getting our computer!!

Date: 2010-01-07 10:13 pm (UTC)
From: [identity profile] teegin.livejournal.com
Let me know when you get the letter that says due to our repeated attempt to contact you falling on deaf ears we regretfully inform you your order has been canceled.

Date: 2010-01-07 10:22 pm (UTC)
From: [identity profile] strryeyedgrrl.livejournal.com
www.bbb.org

Even though you're getting your Dell (maybe), I say it's still worth a well-written and thought-out letter to voice your utter dissatisfaction and frustration.

Date: 2010-01-10 01:33 am (UTC)
From: [identity profile] aquatwo.livejournal.com
are you guys involving the attorney general and BBB yet? this crap can't be legal, somehow it just can't...

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