Creeeeeeeeepy...

Notes on a customer's account in Spokane (brought to my attention by co-werker supernovame) paint a pretty grim tale of .

Back at the beginning of March, the customer called in to transfer the services on an account in to his name.

Next day he called in to make sure that the services were being transfered in to his name.

A few days later he called to change the phone number on the account. He seemd a bit nervous and on-edge, ended the call with a "I have to go now" and hung-up abruptly.

Called in a few days after that in a bit of a huff wanting to verify that the ONLY phone number on the account is the one he changed it to. NO OTHER PHONE NUMBERS SHOULD BE ON THIS ACCOUNT!!! He also wants to change the address for the account, but won't go further in to it. Does he want transfer the service to a different address, or just change the billing address? And again the call is ended with an abrupt "I have to go now".

Customers first Comcast Cable Bill was returned to us unopened, "No such person at this address".

The phone number on the account had been disconnected.

Another bill came back to us unopened.

And another.

And then somebody called in (a neighbor?) to tell us that the customer was actually quite dead and burried in the basement of the house. The customer's psycho room mate had plottred and killed him for money and drugs.

Shhhhhhyeahright... excellent way to try and get out of paying the cable bill, buddy! Well let's just do a little research and see about that...

Oh.

Oh MY.

OH MY GOODNESS GRACIOUS!

So the customer's official date-of-death was March 29th, and the last time he called in was on March 24th. Or was it actually him? I'm guessing it was the psycho room mate. I'm also guessing that the customer was a PRISONER for a few days before the psycho went ahead and bashed in his skull.

Either way, I'm still totaly creeped out by it!

POLL?!?!?!

[Poll #767302]

Creepy, but in a different way...

Tonights calls are just NOT giving me any faith in my fellow humans.

The following takes place after MANY unsuccessful attempts to have the customer bypass the splitter, each time taking the tech-level of the instructions down another notch. There is only one outlet in the room, they have split the cable to go to both a television AND the internet. This is causing the digital cable to go all blocksy, and the internet to go VERY slow. If I can get him to just replace the splitter, it could save him HOURS of having to wait for a technician.

ME: "Okay, sir... let's start all over again. Do you see the cable outlet on yoru wall where the cable comes in to the room?"

HIM: "Yeah"

ME: "Good! Now with your fingers, I want you to trace that cable till you hit something, then let me know what you hit."

HIM: "Uh... looks like a lil' silver thingee about 2-inches wide with two other cables screwed in to it"

ME: "Excellent! That little silver box is called The Splitter, and it is the piece of equipment we are trying to remove. Can you unscrew all three cables from that Splitter, please?"

(At this point I can still hear the TV blaring ESPN in the background indicating that none of the cables have actually been disconnected)

ME: "Uhm... are you sure you unscrewed all the cables from that splitter like I asked? Because I can still hear the TV in the background, which would indicate that the"

(The customer yells an obscenity and THROWS THE PHONE ACROSS THE ROOM, where it supposedly hits his wife because I hear her yell "Ow" and start asking what's wrong.)

HIM: (EDITED FOR CONTENT) (OVERHEARD WHILE PHONE WAS ON THE FLOOR) "Cripes woman what do you THINK?!?! Friggin' A-Hole on the phone's asking me to do all this stuff that heck I don't know friggin' electronics and stuff darn Comcast stuff just make it friggin WORK, darn it!"

SHE: (SOBBING AND NEAR TEARS) "Uhm... we... can... can you just send a technician to fix it? Please? *sob* I-I-I don't want..."

So yeas, I sent a technician out to replace the splitter of an abusive A-Hole/possible wife-beater with a temper. And it's just not right.