Creepy, but in a different way...
Jul. 11th, 2006 09:18 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
captain_slinkyTonights calls are just NOT giving me any faith in my fellow humans.
The following takes place after MANY unsuccessful attempts to have the customer bypass the splitter, each time taking the tech-level of the instructions down another notch. There is only one outlet in the room, they have split the cable to go to both a television AND the internet. This is causing the digital cable to go all blocksy, and the internet to go VERY slow. If I can get him to just replace the splitter, it could save him HOURS of having to wait for a technician.
ME: "Okay, sir... let's start all over again. Do you see the cable outlet on yoru wall where the cable comes in to the room?"
HIM: "Yeah"
ME: "Good! Now with your fingers, I want you to trace that cable till you hit something, then let me know what you hit."
HIM: "Uh... looks like a lil' silver thingee about 2-inches wide with two other cables screwed in to it"
ME: "Excellent! That little silver box is called The Splitter, and it is the piece of equipment we are trying to remove. Can you unscrew all three cables from that Splitter, please?"
ME: "Uhm... are you sure you unscrewed all the cables from that splitter like I asked? Because I can still hear the TV in the background, which would indicate that the"
HIM: (EDITED FOR CONTENT) (OVERHEARD WHILE PHONE WAS ON THE FLOOR) "Cripes woman what do you THINK?!?! Friggin' A-Hole on the phone's asking me to do all this stuff that heck I don't know friggin' electronics and stuff darn Comcast stuff just make it friggin WORK, darn it!"
SHE: (SOBBING AND NEAR TEARS) "Uhm... we... can... can you just send a technician to fix it? Please? *sob* I-I-I don't want..."
So yeas, I sent a technician out to replace the splitter of an abusive A-Hole/possible wife-beater with a temper. And it's just not right.
The following takes place after MANY unsuccessful attempts to have the customer bypass the splitter, each time taking the tech-level of the instructions down another notch. There is only one outlet in the room, they have split the cable to go to both a television AND the internet. This is causing the digital cable to go all blocksy, and the internet to go VERY slow. If I can get him to just replace the splitter, it could save him HOURS of having to wait for a technician.
ME: "Okay, sir... let's start all over again. Do you see the cable outlet on yoru wall where the cable comes in to the room?"
HIM: "Yeah"
ME: "Good! Now with your fingers, I want you to trace that cable till you hit something, then let me know what you hit."
HIM: "Uh... looks like a lil' silver thingee about 2-inches wide with two other cables screwed in to it"
ME: "Excellent! That little silver box is called The Splitter, and it is the piece of equipment we are trying to remove. Can you unscrew all three cables from that Splitter, please?"
(At this point I can still hear the TV blaring ESPN in the background indicating that none of the cables have actually been disconnected)
ME: "Uhm... are you sure you unscrewed all the cables from that splitter like I asked? Because I can still hear the TV in the background, which would indicate that the"
(The customer yells an obscenity and THROWS THE PHONE ACROSS THE ROOM, where it supposedly hits his wife because I hear her yell "Ow" and start asking what's wrong.)
HIM: (EDITED FOR CONTENT) (OVERHEARD WHILE PHONE WAS ON THE FLOOR) "Cripes woman what do you THINK?!?! Friggin' A-Hole on the phone's asking me to do all this stuff that heck I don't know friggin' electronics and stuff darn Comcast stuff just make it friggin WORK, darn it!"
SHE: (SOBBING AND NEAR TEARS) "Uhm... we... can... can you just send a technician to fix it? Please? *sob* I-I-I don't want..."
So yeas, I sent a technician out to replace the splitter of an abusive A-Hole/possible wife-beater with a temper. And it's just not right.
