Wacky Customer Thursday

One of my FIRST CALLS today, let's hop it's a trend!

My notes from the account, with slight embelishment:

6:10pm Elderly customer called in quite concerned, she would like us to have Brian Williams on the NBC Nightly News please repeat that last news item. She was distracted by the large NBCNEWS graphic on the screen and feels she may have missed some very important information about The Morning After Pill. Would also like it noted that The Morning After Pill is a very iportant topis for ladies of today to be well versed in, incase they are raped or their lives are in danger from complications in the pregnancy.

Yes Mam! I'll get Mr. Williams on the phone right now! Beepboopbeepbeepbeepboo-beep! Hello, Mr. Brian Williams of the NBC Nightly News? Yeah, this is captain_slinky! Yeah, how ya doin'? Oh, that's great! Hmm? Oh fine, fine... yeah, she's a kidder! You tell her I said "Maccaroni? I thought it was Tuesday"! HAHAHAHA!!! Yeah, *heh* she'll know what I mean! Anywho, Brian... while I've gotcha on the phone, could you do me a solid? Yeah, just go over that Morning After Pill thing for one of my customers one more time? She was... Yup! The big-ass graphic! How did you... Oh! Okay, great! Well I'll let her know! Uh huh... Uh huh.... Right... Well sure I... Uh huh...

...

Well you...

...Hey, listen, Brian? Sorry I gotta cut you off, man, but I gotta take some more calls! Okay, right... gotcha... Uh huh... okay then! Talk to ya later! Ciao bella!

Thursday Night... now with 75% more CRAZY!

Just had a customer get in to a SCREAMING tizzy over me wanting her to tell me what type of cable modem she had purchased.

"IT'S THE SAME ONE I BOUGHT 4 YEARS AGO WHEN I USED TO HAVE INTERNET SERVICE THROUGH YOU PEOPLE! I'M NOT GOING TO TELL YOU AGAIN WHAT IT IS, YOU SHOULD KNOW BY NOW!!!"

All she had to do was say "RCA", but she found it much easier to go on and on about how she shouldn't have to tell us anything and how she just wanted the internet turned back on NOW. Service had been disconnected March 3rd, 2003.

She also seemed very put-out by the fact that I wanted to know her name. But that was just her attitude. EVERYTHING was a major inconvenience for her, including having to hold the phone up to her mouth so she could scream at me.

***EDIT*** She then let me sit in silence for a good 20 minutes while she "checked some stuff", then came back and said "Well it's obviously not working, thanks for nothing" and then hung up on me.

Fear the $180 Computer System!!!

Yes, it's ANOTHER Crazy Thursday Caller. Collect them all!

So first of all, the guy started out by admitting that he has never touched a computer EVER, in his ENTIRE LIFE.

He's been trying to get this (Comcast Internet) set up for a MONTH with no success.

"First computer I had didn't work so good. Replaced the mouse, replaced the keyboard, replaced the monitor... finally ended up replacing the entire computer! I said 'Screw This!" and I went out and iI bought me a BRAND NEW computer today. So here I am, $180 poorer but at least I have a new computer".

I really do fear whatever "Brand New" computer system he was able to get for $180.

So I finally get him all registered and ready to go, and he seems confused.

"That's it? Wull... now what? What do I *DO* with an innernet, anyway?"