Thursday Night... now with 75% more CRAZY!

[captain_slinky]

Just had a customer get in to a SCREAMING tizzy over me wanting her to tell me what type of cable modem she had purchased.

"IT'S THE SAME ONE I BOUGHT 4 YEARS AGO WHEN I USED TO HAVE INTERNET SERVICE THROUGH YOU PEOPLE! I'M NOT GOING TO TELL YOU AGAIN WHAT IT IS, YOU SHOULD KNOW BY NOW!!!"

All she had to do was say "RCA", but she found it much easier to go on and on about how she shouldn't have to tell us anything and how she just wanted the internet turned back on NOW. Service had been disconnected March 3rd, 2003.

She also seemed very put-out by the fact that I wanted to know her name. But that was just her attitude. EVERYTHING was a major inconvenience for her, including having to hold the phone up to her mouth so she could scream at me.

***EDIT*** She then let me sit in silence for a good 20 minutes while she "checked some stuff", then came back and said "Well it's obviously not working, thanks for nothing" and then hung up on me.

Comments

[d-a-r-a.livejournal.com]

See - you're *supposed* to be psychic...that's the real problem. ;)

[nani-ka.livejournal.com]

It was probably an owned RCA DCM 215. In which case, we'd be on the phone with her constantly for intermittent bloc sync issues, so its probably better that she decided not to re-establish her account with us.

[jillchristina.livejournal.com]

That is the kind of insane idiot that drove me away from Microsoft (I was in the Windows 95 customer service team when it was released) and out of customer service. I really find it amazing how people can be so rude and mean to other human beings, especially when they don't have to look them in the eye. I realize that people get frustrated and feel powerless but that's no reason to treat someone else, someone who is trying to HELP you, like a piece of shit.

Hang in there. I hope if you're looking for a new job something good comes your way soon.

[captain-slinky.livejournal.com]

Thank you, kind stranger!