The hits just keep on coming!

[captain_slinky]

Customer's service is not working. I checked and sure enough, they are in an outage area. I told them "Oh! They are working on the situation right now! It was reported as an outage as of 1:10 this morning!" Customer doesn't beleive me. Wants to be transfered to someone who will help them.

SECOND customer calls in to say that he turns his computer off, but if he leaves the modem on then the computer reboots itself after 5 minutes. And it DOESN'T do that if he unplugs the modem. And he wants me to fix it. I told the customer there's no way that can happen if the computer is turned completely off because when it is of, it is OFF. He called me a liar and demanded to speak to a supervisor.

BACK-TO-BACK CALLS HERE, FOLKS!

Comments

[collisions.livejournal.com]

You know, I was going to suggest that too. In which case he wasn't crazy, even if it wasn't technically Comcast's fault. I'm not sure if your support charter includes talking people through mucking with their BIOS - I'm assuming you'd rather be tortured to death.

[captain-slinky.livejournal.com]

Yeah, that's *juuuuust* beyond our line of demarcation. All we really cover is the "Did you reboot it yet? Try rebooting it" end of things :)

[nani-ka.livejournal.com]

No, no BIOS mucking allowed. That's so far out of demark that even teengin hasn't gone there... I hope.