NAILED IT!

Jul. 23rd, 2006 07:12 pm
captain_slinky: (Default)
[personal profile] captain_slinky
Calls today are thick. And the customers are very grumpy because not only is thier internet not working, but they're also hot and have been holding a sweaty phone to their ears for the past 20 minutes!

So when I got my first "SHouty" customer of the evening, I wasn't too suprised. But what I WAS suprised by was the fact that I was able to calm him down, dispell a bunch of his preconceptions about dealing with Comcast, and come up with an amiable resolution that left him happy and laughing by the end of the call.

That's EXACTLY what I needed tonight! That and Pizza. They bought us Pizza :)

Date: 2006-07-24 02:38 am (UTC)
From: [identity profile] khristle.livejournal.com
Yes! I am sooo happy for you!

Date: 2006-07-24 02:43 am (UTC)
From: [identity profile] captain-slinky.livejournal.com
Me too! Thank you for putting up with me and all me cheering-up processes this weekend... I owe it all to you :)

Date: 2006-07-24 04:43 am (UTC)
From: [identity profile] agelesseuridice.livejournal.com
The Maestro is back!!!

All bow before his awesomeness!!!

Soon I am expecting a story to rival the Miracle of the Lamp.

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