Just another example of the craptastic night I'm having

[captain_slinky]

HIM: I need my teeseepee for my Outlook, please.

ME: I'm sorry, sir I don't know what you're...

HIM: My Teeseepee-Eye-Pee! Si I can make my Outlook look like the Outlook that I have at Work!

ME: Sir, you really shouldn't be digging in to your computer's TCP/IP settings for you e-mail. It's -

HIM: And I've got 8 messages that haven't been sent yet!

ME: I... what?

HIM: I want to use my outlook, not Outlook Express. Last guy told me he wouldn't help me.

ME: Well sure that's true sir, we don't do support for the Outlook program, only Outlook Express. If you like I can help you set up Outlook Express and we -

HIM: Don't WANT Outlook Express! it looks different than the one at work! I want my Outlook to look like the one at work, too, but it's completely different! Where do I sign in? it's not asking me to sign in.

ME: Sounds like you may have a different version of Outlook on your computer at work. If you're adamant about setting up Outlook instead of Outlook Express, I can give you the phone number for Microsoft and they -

HIM: What's that number?

ME: (I give him the number for MS tech support in India)

HIM: Okay, so I call them and I tell them that My Outlook Program isn't connecting to my computer?

ME: No, not at all. it's actually more technical than that -

HIM: Go ahead and tell me. I'm real 'Techy' and good with a computer.

Comments

[jillchristina.livejournal.com]

I'm sorry to laugh at your expense but that was classic! When did people stop using their brains and common sense?

Back in the day, I used to work at MS in their call center. We'd get ALL SORTS of crazies, pissed off customers, the stuff I'm sure you're experiencing everyday. One of my fave calls: the dude who wanted support for his MS Flight Simulator that was.....talking to him. As in, "Go kill your neighbor" kind of talking to him. "Ok, sir, I can transfer you to the engineers but my first question would be - have you taken your meds today??"

I have great admiration for people like yourself who can take day after day of abuse in the customer service world. I know my time working in customer service has made me a more courteous customer. I promise to be nice when I have to call Comcast to b*tch about how much I love my DVR. :)

Jill

[captain-slinky.livejournal.com]

Oh, we're FIXING the DVR issues! See, we were a test-market for a Microsoft Program Guide that, at Microsoft's own admission, simply does not work properly or consistantly. So by the end of June we'll have the same guides and software on our DVR's as the rest of the country, which works a it more like a cross between a Tivo and a RePlayTV unit (much more reliable)!

[jillchristina.livejournal.com]

Oh, that would be lovely. I was seriously ticked the other night to see that the last 5 or so minutes of my House MD recording was hosed up/missing (not the first time that has happened). I'm still mourning the loss of my DirecTV service.... *sigh* Too many big trees at the new house.