So the call started out with the guy saying "I need to schedule for one of your technicians to come out and look at my internet". When I asked him why, he said "Oh just because..."
His third computer is in The Shop right now because he got a virus. He's pretty sure that there are viruses on his internet connection, and he wants a technician to come out and check it for him. And he KNOWS that there must be viruses on the connection, because all his OTHER computers got viruses, too!
He was SO convinced that this is how it works that there was no way to talk him out of it.
I... I'm just... I'm speechless! I wonder if he thinks our techs are actually exterminatos of som sort? Liek our tech, with grease and dirt smeared on his face and cover-alls will emerge from the bowels of his house's wiring with a cage full of little cartoony bugs and gremlins and say "Well looks like you were right, sir! Lookit all 'em bugs and viruses! It's a good thing you called us!"
So anywho, he of course ended the call by threatening to switch Internet Providers if we didn't send someone to his house to clean up all the viruses on his line so he could hook up a new computer. Because you know, Qwest doesn't have any viruses on THEIR internet.
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